Shop And Ship

Hi, I ordered 2 items and used one of your UK addresses, but even after the items were delivered to the UK address it didn't show up on the app. It was delivered around 34 days ago, and I'm a bit concerned. I re checked if I put the right address, and I'm sure it was delivered because it says it on the tracking and there is proof. I have screenshots and proof, I couldn't contact you guys on your site for some reason it didn't let me submit it. This is the address I used and the proof of delivery for the package.

My packages were delivered to their warehouse in NY. I have tracking and proof by photos. They say there is no record and it's too late to complain. 7 days is a joke . You don't even have time to realise they didn't record the receipt. Where are the packages that were received? Why is there no record when I have proof of delivery.

Dear I was requested to pay a value of 115jod is a lot for a purchase very similar in price and weight to the previous packages in weight and price as shown in attachment. Kindly give me a proper reason of the requested amount. Clearance for what? And why the discrepancy in payment each time. I have an order from Nike which weight the same and paid only 15 jod as attached. I have a the previous order with same value of money which I paid 20 jod for!! As also attached I just got the previous sweater similar weight and only paid 20jod You cant request an amount without an explaination especially if my exact previous order was a similar amount weight and price wise, where I paid 20jod for the previous order and this youre asking for x5 the amount. Kindly Clarify

Dear all, I am complaining about what happened to me today which was a very shameful and disappointing experience. Suddenly I was surprised that my shipment was put into rescheduling, but I was waiting for it since morning after I got the message that it is out for delivery and paid the delivery fee. I contacted the customer service and they called the driver and he told that he called me and someone answered him and told that nobody was at home. Of course this is absolutely incorrect because I was waiting for his call. After that I called the customer service again and another employee called him again to check if he could deliver the same day and he said another reason that he called and nobody answered him. So it turned out that he was lying because he gave two different reasons about rescheduling. Anyway, I called the customer service again and asked them to tell the driver that 'i will go to him to receive my package in order not to take back to the store and waiting for another rescheduling " . They said ok and called him and then told me where to go and I went to him because I needed the shipment that day. When I saw him I asked if he really called by phone, first he said yes but when I showed him my calls log and asked him to show me when he called, he was worried and nervous and told me that it was not his duty to go my area and he was working instead of his colleague. In short, I understood finally that he was really lying about contacting me or he found it busy and never tried again because he was annoyed that he had extra work instead of his colleague. It was a very bad and disappointing experience actually and I think this kind of employee must be punished. Final note: I would like to thank all the customer service ladies who was so understanding and helpful and helped me until I reached my shipment. Thank you

A package from FedEx said that I (S&S) missed my delivery. When I contacted Jordan local office this was their response Kindly confirm with the supplier to deliver the order during the official working hours.Thank you! Best Regards Nadeen Al Sarhan Pls note that before contacting S&S I have contacted vendor & FedEx. Either way not a professional response from Jordan regional office

My three items are not showing up on incoming items, yet the supplier delivered them yesterday at my USA address., sarasota. My address line 2 is EBB 13321

I had problems with delays in telephone answering also advised parcel would be received on Wednesday and only arrived on Friday

I ordered a mont blanc glasses frame from ebay on 18th of may, and on 20, they delivered my shipment to shop and ship, since that day and iam in a complete lose of my mind.. i cannot track my shipment and even they cant give update about status of my shipment .. after 5 days i found my profile is updated and telling shipment on hold !!!. And when i send to them as usual there is no any update they just keep telling "we are here to help you and we will contact you".. when i ask a question they just keep saying we are putting close eye on the situation !!! What is that !!! What kind of service it is !!! i advise anyone not use that service and find a substitute.

I recently ordered a shipment on my US address "4297 Express Lane, Saratoa, FL" The shipment has arrived to the US Address "Order# 200011*-***61001" But I did not get a notification on my APP, I checked the shipping details, turns out I forgot to add my specific mailbox code "EBL 8155" WHAT DO I DO!...

Ive been told that my shipment was delivered to my address in shop and ship , I want to know when and how it will be delivered to saudi . Ibrahim Fanj , Aramex UK SNS Unit 9 Skyport Drive, JED 156****, West Drayton, Harmondsworth, UB7 0LB, United Kingdom, 01753-21**** This is my shop&ship English address . Goods from the ripple+

Vendor sent me that package was received at your usa facility 2 days ago but i havent received any activity msg on shop and ship app. I have only the vendors order number. 405274*-***31024 Was supposed to be received by you monday 30 October It is really complicated contacting you

I needed some medical items urgently for a sick patient in Dubai, and the items were available in Singapore. I ordered it online and gave the Shop & Ship address of Singapore. This process was done earlier several times and I never had any issue. The items were delivered on the 11th of April, but I never received any notification from shop Ship. I checked with the company of the medical item, andd they told me the items were delivered urgently by their driver and sent me proof of delivery with the signature of the Aramex staff as well as the official stamp of Aramex logistics. I contacted Shp&Ship and received some of the most unacceptable responses which no self-respecting person or company would ever give. One of the replies by email was exactly worded as this, Even we cannot find your items! Whereas on Twitter their staff was more intent on mocking me and kept on repeatedly asking me to show proof delivery in spite of the fact that I uploaded the document several times! Each time this disgusting staff typed the same message with a smirking sarcastic emoticon as if he was mocking me which is totally unacceptable and I will not remain silent on this! Ultimately, it was through my own earnest efforts by contacting the office in Singapore and reaching out to their VIP office manager that they did find the items and dispatched it bAramex. . It was clearly a major lapse on their part. Needless to say, the items arrived too late and the patient's condition worsened due to this mess and I have a supporting medical report to testify this matter as well. Not at any time did I feel I got any support from their team either by email or social media platforms and this warrants a legal complaint specially upon their staff who mocked me repeatedly by asking for proof of delivery even though the proof was sent.

I need to express my utter dissatisfaction with the way my matter was dealt with by Shop& Ship. I have been a regular and loyal customer and have never faced this issue. My account number is DXB122****. I needed some medical items urgently for a sick patient in Dubai and the items were available in Singapore. I ordered it online and gave the Shop & Ship address of Singapore. This process was done earlier several times and I never had any issue. The items were delivered on the 11th if April but I never received any notification from sHop&Ship. I checked with the company of the medical items and they told me the items were delivered urgently by their driver and sent me proof of delivery with the signature of the Aramex staff as well as the official stamp of Aramex logistics. I contacted Shp&Ship and received some of the most unacceptable responses which no self-respecting person or company would ever give. One of the replies by email was exactly worded as this Even we cannot find your items! whereas on twitter your staff was more intent on mocking me and kept on repeatedly asking me to show proof delivery in spite of the fact that I uploaded the document several times! Each time your staff typed the same message with a smirking sarcastic emoticon as if he was mocking me which is totally unacceptable and I will not remain silent on this! Ultimately it was through my own earnest efforts by contacting the office in Singapore and reaching out to their VIP office manager that they did find the items and dispatched it by Aramex under tracking number 926038****. It was clearly a major lapse on their part. Needless to say, the items arrived too late and the patients condition worsened due to this mess and I have a supporting medical report to testify this matter as well. Not at any time did I feel I got any support from your team either by email or twitter and this warrants a legal complaint specially upon your staff who mocked me repeatedly by asking for proof of delivery even though the proof was sent. I need to escalate this matter to your legal office through my legal office and I will not remain silent for sure. Kindly provide me with a suitable response or give me the email address to escalate this issue.

Hello Team , i was trying to sign up with my email address and my phone number and i lost the connection , now i'm not able to create a new account with the same phone number and the email i tried to reset the PW not working i need to delete the account to be able to register with the same the info , i have recieved an emial with the new PW still not able can you please delete the account my email : safiaelrayan@***.com

i have been trying to reach out for over a week , i called, sent emails , no answer i lost my access to my ss account and needed someone to reset the password for me so i can pay for a shipment. there is no way they will pick up the phone, i feel like its fake company.